Factory Password
Q. When would the Factory password
ever be used?
A. The Factory password can be used...
- with a new card, until the user's passwords are entered; or
- if the user's passwords were misplaced, to enter new ones.
Q. Can the Factory password ever
be changed?
A. No. It is a secure way to access the NCM card if all
else fails.
Q. Does the Factory password
ever pose a security risk?
A. Not really. A person inside of the Tandem office must
push the reset button on the front of the card, and then for only 30 seconds can the
Factory password be used.
Q. Can I just use the Factory
password instead of defining my own?
A. It wouldn't be practical since someone would have
to be at the Tandem office to push the button every time the card was accessed.
Q. After I use the Factory password
for the first time should I ever have to use it again?
A. No. As long as the user's passwords are documented,
they should always work, even if the card suffers a power loss.
Password Programming
Q. Is there an easy way to know
before hand what to expect when defining passwords remotely?
A. Informer will provide one-page menu forms to fill
out before entering passwords. Also, voice prompting will guide the user to in following
the menu sequence.
Q. If a mistake is made, will
the menu sequence repeat the entry options?
A. Yes. The menu options will repeat until the * key
is pressed.
Operation (See also Flow
diagram [86k]
)
Q. Is there a time out when accessing
the NCM card?
A. Yes. If 10 minutes pass while accessing the card,
it will hang-up and must be called again.
Q. How do I transfer dedicated
trunk groups (wireline, wireless) independently?
A. After approving the dial back password and relay password,
the NCM card will voice prompt the user for activation/deactivation of relays 1 and
2. Relays 1 and 2 are connected to independent scan points at the tandem office.
Q. Are the voice prompts user
defined or fixed? If fixed what are some examples?
A. They are fixed. Here is an example:
Dial-Up NCM is called, and answers...
Welcome to Informer's Dial-up NCM card. Please enter Password.
User enters 8911112
Password confirmed. Call-Back in progress.
Please wait for call after hanging up phone.
User hangs up.
Phone rings, and user answers.
Security level 2 in progress. Please enter Password
User enters 1122334
Password confirmed.
For relay 1 activation press 1, for deactivation press 2, for no action press #
User enters 1
Relay 1 activation is acknowledged.
Press 1 for conformation, for no action press #
User enters 1
Relay 1 has been activated.
For relay 2 activation press 1, for deactivation press 2, for no action press #
User enters #
For repeat of relay menu press #, for hang-up press *
User enters *
Hang-up is acknowledged. Press * to confirm*
NCM card hangs up.
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