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The Informer911 Advantage
The Informer 911 PSAP Controller System supports a wide variety of configurations while adapting itself to
existing equipment and software such as phone systems, CAD servers, mapping solutions, etc... In addition,
the system has these features:
Back Room Hardware
- Built from the group up for failover redunduncy
- Expandable to 64 cama and/or admin trunks
- Expandable to 64 call taker positions
- Redundant AC and DC power supplies
- Cards can be easily hot-swapped without interrupting work flow
- Dedicated MF receivers on each trunk
- Supports Master Clock
Server Software
- ALI lookup performed before call taker asnwers the phone
- Supports a wide variety of ALI databases, CAD servers, MIS reporting tools
- Ability to interface with software via the Visual Parser© technogory
- Extensive logging
- Instant and Archiving Recorder interface
- Complies with Phase 1 and 2 specifications
- Complies with NENA recomendations
- 7, 8, 10, 20 digit ALI as well as Auto mode
- Printer interface
Call Taker Hardware
- TDD Modem and ANI/ALI delivery system
- Has dedicated processor that keeps TTY modem functions completely separate from
dispatcher's workstation.
- Supports two instant recall recording ports with adjustable outputs,
which also can be used as headset ports.
- Has HCO and VCO capability with silent operation when in ASCII mode.
- 3-way BAUDOT connections are more reliable by using microphone-off command when
not transmitting or speaking.
- Modem has passed ATIS TWIP test with 100% perfect score.
Call Taker Software
- Compact and adjustable user interface for Intelligent Workstation
- 7, 8, 10, 20 digit ALI as well as Auto mode
- Printer interface
- Instant Recall Recording
- Station Status Monitor
- TDD Terminal Interface
- Call Transfer Capabilities
- Call Transfer Based on Trunk or ESN number
- Custom Ring Options
- Separate Ring Options for Wireline vs Wireless calls
- Application Maintains Extensive Logs
- Time Syncronization with the Master Clock
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